Fair terms for using our products.

Your agreement with us

These terms govern your access to and use of EpicEncore services. By creating an account, clicking to accept, purchasing a service or continuing to use a service, you agree to these terms. If you use a service for an organisation, you confirm that you are authorised to accept these terms for it.

If you do not agree, do not use the service. Our Privacy Policy explains how we handle personal information and forms part of the way we provide the services.

Accounts, age and authority

You must provide accurate account information, protect your sign-in methods and tell us promptly if you suspect unauthorised access. You are responsible for activity performed through your account unless it results from our failure to use reasonable care.

You must be able to form a binding contract in your location. A child may use a child-facing feature only where the product permits it and a parent, guardian or authorised organisation has provided the required approval and supervision. Organisation administrators are responsible for granting appropriate access, removing it when no longer required and ensuring their users are authorised.

Fair and acceptable use

You must not use a service to:

• break the law, infringe another person’s rights or mislead people;
• harass, exploit, endanger or unlawfully monitor another person;
• upload malware, probe security, evade access controls or disrupt the service;
• scrape, copy, resell or overload the service outside its intended use or an agreed integration;
• submit information you do not have authority to use, including personal, confidential, copyrighted or child-related information; or
• reverse engineer the service except where the law expressly permits it.

We may use proportionate technical limits to protect users, service reliability and fair access.

Your content and data

You retain ownership of content and data you submit. You give us a limited, worldwide licence to host, copy, process, transmit, display and adapt that content only as reasonably needed to provide, secure, support and improve the service, meet your instructions, or comply with law. This licence ends when the content is deleted from active systems, subject to reasonable backup, legal and security retention.

You are responsible for the accuracy, legality and quality of your content, for obtaining necessary permissions, and for keeping your own copies where the content is important. We do not claim ownership of your organisation’s records, loyalty cards, music library, coursework, bookings or other product content.

Safety and organisation responsibilities

Products that support child check-in, authorised pickup, education, church administration, health-related preferences, bookings or other operational workflows are tools that assist people; they do not replace professional judgement, emergency procedures, identity checks, supervision, safeguarding policies or legal obligations.

Organisations remain responsible for their people, physical procedures, data accuracy, staff training, permissions, legal notices and decisions made using the service. Users must verify critical information and maintain an appropriate fallback process for outages. Nothing in this section reduces a right or remedy that cannot lawfully be excluded.

Paid services, renewals and refunds

If a product has a paid plan, the price, billing interval, taxes, included features and any trial or renewal terms will be shown before purchase. Unless stated otherwise, subscriptions renew for the displayed interval until cancelled. You can cancel future renewal using the product’s account controls or by contacting us.

Fees already due remain payable. Refunds and remedies are provided as required by law and any product-specific offer. Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. These terms do not exclude, restrict or modify any guarantee, right or remedy that the law does not permit us to exclude, restrict or modify.

Third-party services

A service may connect to or rely on third-party platforms, app stores, identity providers, payment services, retailers, music services, maps, messaging providers or public web content. Their terms and privacy practices apply to your relationship with them.

We are responsible for the parts of the EpicEncore service we provide, but we do not control third-party services and cannot promise they will always be available or unchanged. Disconnecting a third-party account may limit connected features.

EpicEncore intellectual property

EpicEncore and its licensors own the services, software, product names, designs, documentation and other materials we provide, excluding your content and third-party material. We grant you a limited, non-exclusive, non-transferable, revocable right to use a service for its intended purpose while these terms apply.

Feedback is welcome. If you choose to provide it, you allow us to use it without restriction or payment, but we will not identify you publicly without permission.

Changes, availability and beta features

We may maintain, improve, add, remove or discontinue features. We will give reasonable notice of a material change that adversely affects a paid service where practical, and provide any remedy required by law. We will not use this right to avoid commitments already made to you.

Beta, preview or experimental features may be incomplete and may change more often. We identify them where reasonable. Services may occasionally be unavailable because of maintenance, faults, security events or circumstances beyond reasonable control.

Suspension and ending use

You may stop using a free service at any time and cancel a paid service as described in its billing controls. We may suspend or restrict access where reasonably needed to address a security risk, serious or repeated breach, unlawful use, unpaid fees or harm to the service or another person.

Where reasonable, we will explain the issue and give you an opportunity to fix it before termination. We may act immediately when delay would create material legal, security or safety risk. On termination, rights intended to continue — including accrued payment obligations, ownership, lawful retention and liability limits — remain in effect.

Our responsibility

We provide services with due care and skill. To the extent permitted by law, we do not promise that every service will be uninterrupted, error-free or suitable for a purpose we have not agreed to, and we are not responsible for loss caused by your misuse, unauthorised changes, failure to follow reasonable instructions, or a third-party service outside our control.

To the extent the law permits, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the agreement was made. Any limitation applies only to the maximum extent permitted by law and does not exclude liability that cannot lawfully be excluded, including applicable consumer guarantees.

Governing law and changes to these terms

These terms are governed by the laws of Queensland, Australia. Courts with jurisdiction in Queensland may hear disputes, subject to any rights you have to bring a claim elsewhere under mandatory law.

We may update these terms to reflect product, legal or operational changes. We will provide reasonable notice before a material change takes effect. If you do not agree to a material change, you may stop using the affected service and cancel future renewal. Product-specific terms may add detail; if they conflict, the product-specific terms apply only to that product.

Contact

Questions or notices about these terms can be sent to: